Middle East Technical University (METU) provides transparent, statutorily protected, and accessible appeal and grievance redressing processes for all academic, administrative, and contracted staff regarding employment rights, pay scales, pay grade adjustments, and working conditions. Administered by the METU Directorate of Personnel Affairs under the General Secretariat, these mechanisms comply strictly with Turkish Civil Servants’ Act No. 657 and Labor Law No. 4857.

1. Formal Administrative Appeal Channels & Appeal Directorate Governance

Employees can formally contest, appeal, or seek review on employment decisions, compensation allocations, and statutory rights through dedicated administrative channels:

• Academic Staff Appeals:
  • Formal appeal and review procedures for appointment, promotion, tenure decisions, service credit evaluations, and statutory leave entitlements.
  • https://pdb.metu.edu.tr/tr/akademik-ozluk-mudurlugu
• Administrative Staff Appeals:
  • Pay Grade & Adjustment Appeals : Formal appeal mechanism for educational degree upgrades, service period integration, and corresponding pay scale step revisions.
  • Workplace & Duty Reassignment Appeals: Official administrative review process for reassignment decisions, health status modifications , and disability allowance adjustments.
  • Union & Social Rights Appeals: Official handling of union membership rights, weekly union leave allowances, and Collective Bargaining Agreement (TİS) grievance escalations.
  • https://pdb.metu.edu.tr/tr/idari-ozluk-mudurlugu

2. Institutional General Secretariat Online Appeal & Feedback Portal

• Open & Confidential Appeal Redressal (Satisfaction, Improvement, and Feedback Platform): The METU General Secretariat operates a public, open-access online portal (https://gs-form.metu.edu.tr/en/) dedicated to receiving employee appeals, suggestions, and grievances regarding employment practices.
• Confidentiality Protection: While the system operates as an open-governance process, it strictly enforces "Confidential" or "Closed" processing protocols when employees appeal sensitive personal, private, or pay-related circumstances to guarantee whistleblower protection and unbiased evaluation.
• Institutional Administrative Board (KİK) Review: Statutory labor grievances and systemic employment concerns raised by employees are regularly reviewed and resolved during formal Institutional Administrative Board (Kurum İdari Kurulu - KİK) sessions between university management and union representatives.
• https://pdb.metu.edu.tr/tr/diger-islemler-1